EricA Posted August 9, 2020 Share Posted August 9, 2020 1 hour ago, allwaystired said: I shall certainly be taking him up on this. Edit: It looks like that was targeted at one specific complaint, rather than a general thing. But I think it's good if people bring to his attention the various struggles with refunds, just to make him aware. It's probably something no-one has mentioned to him, so (like most people) he'll rightfully think "show cancelled, ticket holders get refunded". of course it was the answer to a specific complaint, but what goes for one, should go for all Quote Link to comment Share on other sites More sharing options...
MaskingApathy Posted August 10, 2020 Share Posted August 10, 2020 18 hours ago, EricA said: He for sure isn't aware of the "voucher solution" in some EU countries but anyways, feel free to overflow TBs email, that bigmouth is practically begging for it I can't believe he would be that out of touch with what's going on. Quote Link to comment Share on other sites More sharing options...
El Guapo Posted August 10, 2020 Share Posted August 10, 2020 He'll make sure you get your money back next week? Let me guess how this one turns out Quote Link to comment Share on other sites More sharing options...
kiwiguns Posted August 10, 2020 Share Posted August 10, 2020 (edited) 54 minutes ago, MaskingApathy said: I can't believe he would be that out of touch with what's going on. We would he know whats going on. The bands management team aren't tour promotors or the bands booking agent. The promotor in each country would manage the refund process or in the case of the booking agent they would facilitate that process and be the link to the band via there management team. The bands management would pass any concern onto the booking agent, who would than contact the promotor in relation to a refund. Promotors often hold funds from the sale of tickets in a holding account and must wait for a period of time for those funds to be cleared and released into their bank accounts. In the event of a cancellation or unforseen circumstances preventing an event taking place those funds are available as refunds. It all depends on the terms and conditions of purchase listed on the tickets.. in relation to a refund policy.. Edited August 10, 2020 by kiwiguns 1 Quote Link to comment Share on other sites More sharing options...
MaskingApathy Posted August 10, 2020 Share Posted August 10, 2020 13 minutes ago, kiwiguns said: We would he know whats going on. The bands management team aren't tour promotors or the bands booking agent. The promotor in each country would manage the refund process or in the case of the booking agent they would facilitate that process and be the link to the band via there management team. The bands management would pass any concern onto the booking agent, who would than contact the promotor in relation to a refund. Promotors often hold a percentage of ticket sales in a trust or holding account in the event of a cancellation or unforseen circumstances preventing an event taking place. It all depends on the terms and conditions of purchase listed on the tickets.. in relation to a refund policy.. Yeah I know how it all works, I mean that I can't believe he wouldn't know what's been going on with people trying to get refunds. It's no secret and GnR isn't the only band that this is happening to. 1 Quote Link to comment Share on other sites More sharing options...
Stay.Of.Execution Posted August 10, 2020 Share Posted August 10, 2020 3 hours ago, MaskingApathy said: Yeah I know how it all works, I mean that I can't believe he wouldn't know what's been going on with people trying to get refunds. It's no secret and GnR isn't the only band that this is happening to. That cunt has lost touch to reality Quote Link to comment Share on other sites More sharing options...
allwaystired Posted August 10, 2020 Share Posted August 10, 2020 4 hours ago, MaskingApathy said: Yeah I know how it all works, I mean that I can't believe he wouldn't know what's been going on with people trying to get refunds. It's no secret and GnR isn't the only band that this is happening to. To be fair, if no-one has mentioned it to him, I don't see that he would know. He won't know anyone personally that's bought GNR tickets. Let's give the guy his due on this one - he's said he wasn't aware, but will sort it out this week, which he didn't need to say and is a decent gesture. Let's see if he does sort it. 1 Quote Link to comment Share on other sites More sharing options...
EricA Posted August 10, 2020 Share Posted August 10, 2020 26 minutes ago, allwaystired said: To be fair, if no-one has mentioned it to him, I don't see that he would know. He won't know anyone personally that's bought GNR tickets. Let's give the guy his due on this one - he's said he wasn't aware, but will sort it out this week, which he didn't need to say and is a decent gesture. Let's see if he does sort it. he can’t, he's not in the position to sort things out, all the people who have trouble with refunds, have to deal with ticketmaster/live nation themselves. But that's exactely the point why i posted his quote, cause he is completely clueless, and the only thing he does is telling people bullshit about what he can or will do...and as we all know, most of it doesn't happen in the slightest. btw, i for ones would rather wait a year for my money or even loose it, than asking Fernando for help. Quote Link to comment Share on other sites More sharing options...
allwaystired Posted August 10, 2020 Share Posted August 10, 2020 8 hours ago, EricA said: he can’t, he's not in the position to sort things out, all the people who have trouble with refunds, have to deal with ticketmaster/live nation themselves. But that's exactely the point why i posted his quote, cause he is completely clueless, and the only thing he does is telling people bullshit about what he can or will do...and as we all know, most of it doesn't happen in the slightest. btw, i for ones would rather wait a year for my money or even loose it, than asking Fernando for help. ....but the gesture was nice though? I'm trying to be positive here! Quote Link to comment Share on other sites More sharing options...
PatrickS77 Posted August 10, 2020 Share Posted August 10, 2020 11 hours ago, EricA said: he can’t, he's not in the position to sort things out, all the people who have trouble with refunds, have to deal with ticketmaster/live nation themselves. But that's exactely the point why i posted his quote, cause he is completely clueless, and the only thing he does is telling people bullshit about what he can or will do...and as we all know, most of it doesn't happen in the slightest. btw, i for ones would rather wait a year for my money or even loose it, than asking Fernando for help. Well, some bands actually have said that they instructed their promoters to refund the money to fans. One would think that a band as big as GNR is capable of doing that too. Quote Link to comment Share on other sites More sharing options...
allwaystired Posted August 14, 2020 Share Posted August 14, 2020 How are people doing with refunds? I've heard nothing whatsoever, despite emails. Not quite sure what route to take now really..... Quote Link to comment Share on other sites More sharing options...
Stay.Of.Execution Posted August 14, 2020 Share Posted August 14, 2020 25 minutes ago, allwaystired said: How are people doing with refunds? I've heard nothing whatsoever, despite emails. Not quite sure what route to take now really..... Not getting refunds before 2022. They want to give people vouchers (which is funny cause there won't be any fucking shows anytime soon). They can fucking die for all i care and all their dumbass employees go bankrupt. Funnily they didn't like that when I told them that via email 3 Quote Link to comment Share on other sites More sharing options...
PatrickS77 Posted August 14, 2020 Share Posted August 14, 2020 1 hour ago, allwaystired said: How are people doing with refunds? I've heard nothing whatsoever, despite emails. Not quite sure what route to take now really..... I got a refund for the Live Nation Germany produced and cancelled Aerosmith and System of a down shows, on the basis that I'm not german. So anyone who bought a ticket for a german show, but is not german, should try that. I also got a refund for the Dublin show, 1 Quote Link to comment Share on other sites More sharing options...
JY2016 Posted August 15, 2020 Share Posted August 15, 2020 5 hours ago, PatrickS77 said: I got a refund for the Live Nation Germany produced and cancelled Aerosmith and System of a down shows, on the basis that I'm not german. So anyone who bought a ticket for a german show, but is not german, should try that. I also got a refund for the Dublin show, I will try this as well. Did you contact Live Nation, Eventim or Ticketmaster? Quote Link to comment Share on other sites More sharing options...
allwaystired Posted August 15, 2020 Share Posted August 15, 2020 Thanks. I'm actually putting a claim in with my bank for 'goods not received' now. Absolutely insane that it has come to this from a company like Ticketmaster, but they're not responding at all to any of my attempts to contact them. Quote Link to comment Share on other sites More sharing options...
PatrickS77 Posted August 15, 2020 Share Posted August 15, 2020 (edited) 17 hours ago, JY2016 said: I will try this as well. Did you contact Live Nation, Eventim or Ticketmaster? Live Nation Germany. Both Eventim and Ticketmaster will deflect to the promoter. Live Nation Germany instructed Ticketmaster to refund me the money. Just tell them, that you were going to Germany for that show, but now won't go there and don't have any use for a coupon by a german promoter. Edited August 15, 2020 by PatrickS77 1 Quote Link to comment Share on other sites More sharing options...
sirpercy Posted August 18, 2020 Share Posted August 18, 2020 On 15/08/2020 at 12:55 AM, PatrickS77 said: I got a refund for the Live Nation Germany produced and cancelled Aerosmith and System of a down shows, on the basis that I'm not german. So anyone who bought a ticket for a german show, but is not german, should try that. I also got a refund for the Dublin show, Hi, who did you contact for the refund of the dublin show? Thanks! Quote Link to comment Share on other sites More sharing options...
PatrickS77 Posted August 18, 2020 Share Posted August 18, 2020 6 hours ago, sirpercy said: Hi, who did you contact for the refund of the dublin show? Thanks! Just Ticketmaster Ireland. They were easy and refunded right away. After they finally answered me. 1 Quote Link to comment Share on other sites More sharing options...
jackparker123 Posted August 20, 2020 Share Posted August 20, 2020 I got my refund paid into my bank account today for the Hamburg gig 1 Quote Link to comment Share on other sites More sharing options...
Stay.Of.Execution Posted August 20, 2020 Share Posted August 20, 2020 1 hour ago, jackparker123 said: I got my refund paid into my bank account today for the Hamburg gig How did that happen? Quote Link to comment Share on other sites More sharing options...
jackparker123 Posted August 20, 2020 Share Posted August 20, 2020 10 minutes ago, StayofExecution2020 said: How did that happen? I emailed Ticketmaster Germany and told them my wife who I bought the tickets with is pregnant. Quote Link to comment Share on other sites More sharing options...
allwaystired Posted August 20, 2020 Share Posted August 20, 2020 I've just had a second email telling me the 'promoter is offering vouchers' in response to my second email saying I did not want vouchers I would never use. Still hoping the bank will approve a chargeback so I can close the book on this crap, lesson learnt. Never again. It absolutely should not be this hard to get money back for a cancelled show. Quote Link to comment Share on other sites More sharing options...
Stay.Of.Execution Posted August 20, 2020 Share Posted August 20, 2020 1 hour ago, jackparker123 said: I emailed Ticketmaster Germany and told them my wife who I bought the tickets with is pregnant. Are you from Germany? Quote Link to comment Share on other sites More sharing options...
jackparker123 Posted August 20, 2020 Share Posted August 20, 2020 57 minutes ago, StayofExecution2020 said: Are you from Germany? No the UK. Although I actually forget to mention that in my email! Quote Link to comment Share on other sites More sharing options...
Dean Posted September 2, 2020 Share Posted September 2, 2020 Has anyone who was attending the Warsaw show received a refund yet? I just got a reply to my email saying that it will take up to 180 days for me to receive the money. Quote Link to comment Share on other sites More sharing options...
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