madison Posted November 29, 2006 Share Posted November 29, 2006 I thought I'd start a new thread to ensure everybody sees this.Fans who bought GNR tickets through Tickets.com will be reimbursed the full face value plus convenience fees, but not handling fees, the way Ticketmaster is doing. Earlier, there was a mixup at Tickets.com, where fans were incorrectly told they would not be reimbursed for convenience fees. Merck looked into it, and has now confirmed that the Tickets.com is in the process of correcting the mixup. Here's the response Merck received:Dear Merck- Thanks much for your email. I’ve checked on this again – the Customer Servicereps at tickets.com have all just been reminded again that for GNR, they shouldbe telling customers they will be refunding face value plus convenience fees,but not handling fees - just like Ticketmaster. Tickets.com normally does not refund the convenience fee when it refunds thetickets it sells, and so apparently there may have been a Customer Service repthere that gave out incorrect information to a GNR caller. Please note however,that GNR refunds are being processed tonight, and that the amounts refunded toall credit cards will reflect face plus convenience charges. Tickets.comCustomer Service reports less then 10 calls total for Guns N’ Roses. Apologies for the confusion. It might be very helpful if Madison assured theGNR Board that tickets.com is following the same refund policy as Ticketmaster. I noticed that the person complaining on the messageboard said he WILL berefunded only face value – not that he WAS refunded only face value. I havebeen assured that the correct refund of face plus convenience fee is and hasbeen correct in the tickets.com system all day. If you have any questions or would like additional information, please just letme know. Thanks much, David Link to comment Share on other sites More sharing options...
Montrealer Posted November 29, 2006 Share Posted November 29, 2006 Fair enough.Thanks for that Madison Link to comment Share on other sites More sharing options...
bandita Posted November 29, 2006 Share Posted November 29, 2006 Thanks for this, I know there were some people concerned on other boards as well. Link to comment Share on other sites More sharing options...
highvoltage Posted November 29, 2006 Share Posted November 29, 2006 Thanks for looking into that madison. Glad to hear it's been cleared up. Link to comment Share on other sites More sharing options...
Urlacher54 Posted November 29, 2006 Share Posted November 29, 2006 Good to see they can get something right at least. That's 1 for helping the fans and 99 for not helping the fans. Things are looking up! Link to comment Share on other sites More sharing options...
Patience 4 Axl Posted November 29, 2006 Share Posted November 29, 2006 They only got 10 calls for refunds?Sucks that handling isn't included. People still lose out. Link to comment Share on other sites More sharing options...
highvoltage Posted November 29, 2006 Share Posted November 29, 2006 They only got 10 calls for refunds?Yeah - people got what they expected they were paying for, so most were happy with the final outcome. Link to comment Share on other sites More sharing options...
gnfnr2006 Posted November 29, 2006 Share Posted November 29, 2006 Thanks Madison ! Link to comment Share on other sites More sharing options...
SpUd_Jr Posted November 29, 2006 Share Posted November 29, 2006 I thought I'd start a new thread to ensure everybody sees this.Fans who bought GNR tickets through Tickets.com will be reimbursed the full face value plus convenience fees, but not handling fees, the way Ticketmaster is doing. Earlier, there was a mixup at Tickets.com, where fans were incorrectly told they would not be reimbursed for convenience fees. Merck looked into it, and has now confirmed that the Tickets.com is in the process of correcting the mixup. Here's the response Merck received:Dear Merck- Thanks much for your email. I’ve checked on this again – the Customer Servicereps at tickets.com have all just been reminded again that for GNR, they shouldbe telling customers they will be refunding face value plus convenience fees,but not handling fees - just like Ticketmaster. Tickets.com normally does not refund the convenience fee when it refunds thetickets it sells, and so apparently there may have been a Customer Service repthere that gave out incorrect information to a GNR caller. Please note however,that GNR refunds are being processed tonight, and that the amounts refunded toall credit cards will reflect face plus convenience charges. Tickets.comCustomer Service reports less then 10 calls total for Guns N’ Roses. Apologies for the confusion. It might be very helpful if Madison assured theGNR Board that tickets.com is following the same refund policy as Ticketmaster. I noticed that the person complaining on the messageboard said he WILL berefunded only face value – not that he WAS refunded only face value. I havebeen assured that the correct refund of face plus convenience fee is and hasbeen correct in the tickets.com system all day. If you have any questions or would like additional information, please just letme know. Thanks much, David ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Hi Madison,This is Spud Jr's dad here again.................Thank you , for your efforts to secure us Millwaukee show ticket holders a fair refund.Spud Jr's Waited this long.........................( this is a scan of a picture I took of spud jr. in March of 1991 )He can hold out till spring...Thanks again Madison for your efforts....you are truly a class act.Spud jr's Dad. Link to comment Share on other sites More sharing options...
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