Rob1768

Received a credit card refund today and I filed a charge back on the original announcement day to "wait another week".  TM still shows refund pending.  What a shit show.

The uncertainty of current conditions and the horrible refund procedure by TM has resulted in me waiting until show date for the foreseeable future.  I'm curious how stadium shows will sell if they actually take place in 2021.

7 hours ago, BadApples87 said:

I am pleased to say that I actually got my refund already.

Is it a TM or stadium refund?

1 minute ago, rocknroll41 said:

I submitted the refund request to Fenway but didn’t get any kind of email confirmation. Did you?

I didn't receive any confirmation from TM other then the chat which I saved.

Who knows.  Maybe they backed themselves into a corner with the previous email and had to do this?  Either way, it's been a pain in the ass.  Just cancel the shit and lets move on.

Just now, PatrickS77 said:

So does that mean, that the tour is now cancelled??

If you decide to hold on to your tickets, you will receive a new communication when the event organizer either cancels or reschedules the event.

3 minutes ago, allwaystired said:

According to the previous email though, aren't they saying these dates aren't eligible for refunds? ("Please not that your event organiser is not allowing refunds at this time"?) 

There was another email sent out late last night stating a refund was possible unless you wanted to hang on to your tickets until rescheduled or cancelled.

3 minutes ago, gnr>everything said:

Has anyone been able to submit a refund request without their confirmation number? I don't have the original email and I can't find it anywhere else

If you log into TM the sales order number will be there.

I logged back on - was able to get the chat going.  Person on other side manually did refund. Keeping chat session just in case I need to call back.  Man - what a pain.

Chat advised have to use Chrome for button to appear?  No I don't!  Downloaded chrome, now cannot login.

OK...now no refund option on order.  WTF?

I received refund email at 11:13 last night.

We understand that you might not be able to make it, so we've worked with the event organizer to make sure you have an option. The opportunity to request a refund will be available through August 26, 2020. If you decide to hold on to your tickets, you will receive a new communication when the event organizer either cancels or reschedules the event

I was able to get thru online chat and was given the same bullshit answer.  I replied with, " If 60 days have passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time. You will be able to request a refund via your Ticketmaster account.  Can you let me know what is happening as this is day 68." and was quickly disconnected - again.

Quietly optimistic....  thanks for reply.

Edit - online chat has now disconnected twice.  They gotta be getting blasted.

I've been flooding them this past week - they actually email me back asking to complete a satisfaction survey which I roast them on - I don't think that they care much at this point.  Are you getting replies via online chat because i get the same bullshit reply again & again.

Edit - I did start a claim with the CC company last week.